From time to time, students may wish to cancel their contract for services with academy³.

The refund policy of academy³ is designed to ensure fair and equitable management of refunds by providing a transparent and consistent process for returns, in conformity with the academic standards, integrity and other policies of the institution.

Scope

Upon paid enrolment, students receive all of the learning materials necessary to complete the unit(s) and/or course(s) in which they are enrolled. This includes unit notes, assessment items and unrestricted online access (via the password protected learning management system). This policy sets out the circumstances under which students may claim a refund for these services.

Grounds for refunds

Students will receive a full refund of fees paid and there will be no administration charge in the following circumstances:

• the course or unit is cancelled
• changes are made to the course or unit that are unsuitable for the student, or
• a student is refused enrolment at the discretion of academy³.

A full refund will also apply if students withdraw within seven days of their initial enrolment (the orientation period). Students are nevertheless strongly advised to consider their work and/or personal commitments before enrolling to avoid this situation occurring.

A 50% refund may also be returned to the student if they can demonstrate to the satisfaction of academy³ that circumstances beyond their control will prevent them from continuing their enrolment. No refunds will be available once an assessment item has been submitted or a workshop has been attended.

Procedures for applying for refunds

To apply for a refund, students apply directly to academy³. Each application will be resolved and responded to in writing within 20 working days of receipt.

Payment of Refunds

Academy³ will pay the refund in Australian dollars to the same person or body from whom the payment was received on behalf of the student. In other words, where a credit card is used for payment, academy³ will refund that credit card.

Complaints and appeals

In the event that a student is unhappy with the outcome of their application for a refund, the student may lodge their grievance under the academy³ Complaints and Appeals Policy. The existence of this policy and complaints and appeals process does not prevent students taking action under Australia’s consumer protection laws.